Sharing contact-level raw data unlocks richer insights that aggregated data can miss, enabling policy and practice to be better informed.

Technology facilitates sharing: The Aselo call center platform, developed by Tech Matters, supports data capture and standardization. Because the data management is already designed to map to CHI’s standards, sharing the disaggregated data is simplified.

Demonstrating feasibility and compliance: Sharing sensitive data across borders can be simple when built on standardized, compliant systems.

Ease of extraction: Once Safe Spot Jamaica provided consent, Tech Matters could extract the data (which was anonymized but included demographics) with “essentially just a click of a button,” while ensuring compliance with Jamaica’s data protection act.

New analytical possibilities: Access to raw data with the necessary privacy protocols transforms analysis.

Identifying co-morbidities: Sharing anonymised granular data allowed analysts to see how often issues overlap (co-morbidities), such as children calling about suicidality also mentioning specific types of violence (like sexual violence or bullying), which is impossible to track using only aggregated data.

Scalability of the model: This successful pilot provides a blueprint for wider data sharing.

Expanding the network: The next step is expanding this data sharing to other CHI members using Aselo, leveraging the standardized platform to streamline the process while adhering to country-specific data protection acts.